Voice over Internet Protocol (VoIP) telephony systems are more mobile, have greater functionality, and cost less than traditional landline phones. But like any type of IT, VoIP is vulnerable to disruptions caused by equipment failure, disasters, and cyberattacks.

To get different tasks done, businesses need a dependable, feature-rich productivity suite like Microsoft Office. Included in Office is Microsoft Word, a time-tested word processor that millions of organizations use. Now, Word has a refreshed look and feel, and is packed with even more features for improving productivity.

Accelerate digital transformation that deepens engagement, predicts outcomes, and automates operations with #Microsoft Analytics and #AI. Subscribe to learn more!

Case studies are valuable pieces of evidence in your marketing programs. They demonstrate the thought process involved in creating solutions to previous problems, and they can give your prospective clients a boost of confidence in your abilities. Developing a case study, however, requires a balance of revealing enough background details—both of the problem and solution—while presenting it in in a way that doesn’t feel like you’re advertising. Read this article for great tips from 12 experts on how to create successful case studies: “Creating an Effective Case Study: 12 Important Tips to Remember.”

Want to elevate your customer experience with AI? Check out how #Allstate is using @AzureCognitiveServices to capture insights from customer calls to enable a more seamless customer experience.

This week's guest is Gerry Murry, a Research Director with IDC's Marketing and Sales Technology service. Marketing technology and related solutions are his specialty and he's got a great pulse on marketing budgets and trends. He confirms that we've seen an increase in social, content and digital marketing and that the significant upsurge in digital marketing is because it's "way less expensive for the reach that you get.

Working from home is here to stay, and more businesses will continue to implement either a fully remote work policy or adopt a hybrid work model strategy. Some employees, however, may find it difficult to be as productive at home as they are at the office, especially if they don’t have sufficient internet bandwidth.

Chief Executive Marc O'Dwyer shares that he started Big Red Cloud, an online cloud accounting software company, because as a business owner of a different company, he experienced problems with his own accounting systems and believed there had to be a better way.

Incorporating technology into business operations can be challenging because it's always evolving. Many companies simply can’t keep up — this is why many of them turn to managed IT services providers (MSPs) for their tech needs. Read on to learn more about them.