Blog

Customer Experience starts from “being a customer-centric firm from the ground up” writes Ryanne Van Der Eijk’s in her article, “Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients).” She states that it must start with a company culture that is focused on customer satisfaction. It requires employee training and buy-in, not just once but rather saturated in company trainings, workflow, processes and even the hiring process. There should be no doubt to your employees that your company is centered around the customer and their experience. Read Van Der Eijk’s article for tips on boosting customer experience with your business.

People rely on email to do a wide array of tasks. We use it to sign up for websites, apply for jobs, make payments, get in touch with friends and family, and many more. However, email is also commonly exploited by hackers to steal information or launch malware attacks.

The positive effects of business intelligence (BI) and big data analytics on healthcare management are becoming increasingly apparent — especially when it comes to reducing hospital readmission rates. Take a look at why many hospitals and clinics are beginning to embrace the potentials of data-driven business.

Need focused updates on all things #DevOps and @Microsoft? Subscribe now for tips, tricks, news, and insights from Virtual Office Solutions.

Provide seamless multichannel experiences and unify data sources to better serve customers by implementing Azure #DevOps. Watch the video below to see how H&R Block enhanced service delivery with #Microsoft. Contact Virtual Office Solutions to learn more.

More and more developers are working from home with #Microsoft #VisualStudio integrated development environment and #GitHub. While editing, debugging, and building code as well as publishing an app from your personal workspace is great, connecting with other developers can make your work even better. #RemoteOfficeHours is a new live broadcast directly from the Visual Studio team—a show by developers for developers. Read on and contact Virtual Office Solutions to learn more.

Voice over Internet Protocol (VoIP) systems are a cost-effective way to improve business communication, as they are billed at a standard monthly fee. But aside from the monthly bill, your VoIP system will also come with other costs of ownership that you should know about.

When Cincinnati Children’s Hospital needed a mobile app to help families manage care in tough times, they turned to #Microsoft @Azure to get the Caren app running seamlessly, faster. Check out the video for the full story, then contact Virtual Office Solutions to learn more.

Employees will generally mirror how they treat customers by how they are treated themselves. If their employee experience is generally positive, then it’s likely they will prioritize a positive experience for customers. In his article, “Does Your Company Culture Lead to Happy Customers?” Phil Geldart shares ways you can ensure a positive experience for your employees—and thus customers. A key piece of the employee experience is the physical environment and the tools they’re provided to do their job. People need to feel safe, comfortable, and supported in order to work effectively. Read Geldart’s entire article for more ideas on how to support an overall healthy employee experience.