More companies will launch online video chat as a customer service platform by 2018...and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough.

Prior to the release of Microsoft’s version of Slack -- a popular cloud-based team collaboration tool --, Microsoft Teams received a major update that might have given it the competitive edge. Enhanced communications aren't the only way productivity will be driven; take your business to greater heights with these new features.

Although a ransomware infection might feel targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, but the further it goes, the more resources are allocated to fighting it. If your data is held hostage, always check these lists for free decryptors first.

There are so many variables that go into order fulfillment and shipping that it’s no wonder an entire field has sprung up around streamlining these processes. If you’re looking for a great way to add value to your business, an order management system may be just the thing for you.

A small error in Cloudflare’s code has spilled millions of login credentials, personal information, and cookies all over the internet. The bug, known as Cloudbleed, was discovered by the internet security company last month, and since then, they have worked to mitigate the security risks.

Businesses nowadays are focusing their marketing efforts towards social media. Precious time and money are being invested in expanding customer base, establish corporate identity, and drive revenue. That’s why it’s vital for owners to know which platforms work, and which ones don’t. And this is no walk in the park.

We’ve talked about network virtualization on this blog before, but there was some recent confusion over whether or not that service is different from software-defined networking. It’s not a big difference, but no, they’re not the same. Let’s take a look at what sets them apart.

Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business owners who believe in staying ahead of the times, WebRTC is worth checking out.

There’s a lot to like about Office 365. You have access to cloud-based productivity suites, Microsoft email servers, SharePoint, and more. But not all Office 365 license plans offer the same features and services. When looking for an Office 365 plan for your business, make sure to follow these tips.