Microsoft’s Windows Server operating systems are complicated enough to warrant their own certification program. However, small businesses can take full advantage of the features included in the latest version of this software by moving to an outsourced IT support model.

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. When this happens, most business owners will compare the price and purchase the more affordable option. But you shouldn’t only be looking at the initial price of the VoIP system; you must also look at the total cost of ownership (TCO).

What is TCO?
The TCO is the overall sum of procuring, deploying, and operating a VoIP system has over its life cycle, which is typically five years.

Are you using Microsoft Teams to streamline communication between your employees? If you are, get ready to enjoy a more convenient workplace chat platform. Microsoft has recently announced six new features for Teams.
Cortana Integration
One new feature that Microsoft will bring to Teams is Cortana, Microsoft’s virtual assistant.

As you are well aware, healthcare companies and the vast amount of valuable patient information they hold have become a major target of cyberattacks. Hospitals must combat this with a highly-trained team of technicians equipped with premium systems and protocols, including:
Routine Access Monitoring
To control access to protected health information (PHI), your IT department must introduce guidelines and restrictions.

Paying and filing taxes is already annoying without the threat of refund fraud or identity theft. But phishing schemes, especially during tax season, have become so widespread that you’ve probably already received spoofed emails or calls during the last few years.

As you surf the web, it’s nearly impossible to keep your internet activity completely private. Certain websites collect personal information for marketing purposes and your browser keeps track of all the websites you visit. But that browsing information can also fall into the wrong hands, which is why you should consider using private browsing if you want to keep your online activities to yourself.

Small-business owners with limited financial resources have to manage their office IT on their own. Although this might work for a while, it can grow into a massive problem when the business starts expanding. At that point, you’ll want to focus on that expansion, not repairing tech problems.

The virtualization trend is still going strong, offering businesses streamlined resource management and massive cost-saving potential, but just like every technology, it has its fair share of security risks. In fact, a virtualization solution is only as secure as the hypervisors that support it.

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording.