Patient Outreach through Healthcare Accelerator & D365 Marketing
Responding to COVID-19 together
How we’re helping our communities
COVID-19 customer support workflow and scenarios
1
Patient outreach
& triage
Microsoft Healthcare Bot for Triage & Self-Assessment w/ Live Agent
Microsoft Healthcare Bot for Triage & Self-Assessment w/ Virtual Visit
2
Track allocation of
resources & supplies
Hospital/Facility Level Emergency Response Hub
Mobile App & Command Center
Network Level Capacity Tracking
3
Deliver & manage
continuous care
Virtual Visits
Virtual Rounding / Telecommunication
4
Dissemination of
accurate information
Data Discovery & Sharing on GitHub
Standardized ADT Data Integration with Provider and Payor Systems
Protect Health Information and Help Ensure Regulatory Compliance
