Microsoft partnered with Harvard Business Review Analytic Services to examine the unique role and importance of the Firstline Workforce within the context of digital transformation across five industries: retail, manufacturing, hospitality, public sector, and health care. This report highlights the results of a survey exploring opportunities to build more intuitive, empowering experiences for Firstline Workers with a look at what it takes to empower them to do their best work.
Building for Success at the First Line of Business
