Responding to COVID-19 together

How we’re helping our communities

COVID-19 customer support workflow and scenarios

1

Patient outreach & triage

Patient Outreach through Healthcare Accelerator & D365 Marketing

Microsoft Healthcare Bot for Triage & Self-Assessment w/ Live Agent

Microsoft Healthcare Bot for Triage & Self-Assessment w/ Virtual Visit

2

Track allocation of resources & supplies

Hospital/Facility Level Emergency Response Hub
Mobile App & Command Center

Network Level Capacity Tracking

3

Deliver & manage continuous care

Virtual Visits

Virtual Rounding / Telecommunication

4

Dissemination of accurate information

Data Discovery & Sharing on GitHub

Standardized ADT Data Integration with Provider and Payor Systems

Protect Health Information and Help Ensure Regulatory Compliance

Help for working and doing business remotely

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